Frequently Asked Questions
Q-Is the product look same as it looks on the website?
Yes, the products and fabrics are absolutely same as it is shown on the website. It’s our endeavor to make sure that we show the exact product on our website. However, some variations will be there due to light and device.
Q-Do you have Banarasi saree with real zari? What is the cost?
Yes, we do have. The cost of such sarees are vary because of the weaving techniques and fabric. For more options you can contact our fashion adviser at +919648847158
Q-Do you make custom designed sarees?
We deal in handloom saree. It takes months to weave once saree. So we can not take custom orders.
Q-How do I know if my saree is made using Cutwork or Kadhawa?
Kadhawa – It is the most laborious, sophisticated and intricate weaving technique. Using this technique, each motif is woven separately. Thus, when you look at a Kadhawa saree, it look similar from the both sides.
Cutwork – Unlike kadhawa, in this weaving technique, all the motifs are weaved together. After the weaving is completed, all the silk threads from the backside are cut down.
Q-Do you have a physical store?
Since we completely deal into online, we do not have any physical store. Our corporate office is located in Kamachha, Varanasi, India.
Q-What is the dimension of a saree?
The length of the saree is 5.5 meters (excluding the blouse piece) and width is 1.14 meters. The measurement might vary for few sarees because of the nature of the fabrics.
Q-Who are your courier partners?
Bluedart, DTDC, Fedex
Q-What are the shipping charges for India?
There is no shipping charges in India.
Q-What happens if I missed my delivery?
In case you have missed your delivery, our courier partner will contact you again. Ideally, they make 3 attempts if the delivery is missed.
Order, payments, returns, cancellations, and refund
Q-In what circumstances I can return my orders?
Only If the delivered product has some defect, you can raise a request to return your order.
Q-How do I get the refund of my order? What is the process?
Once we received the product it will be examined by the quality team and if we find that the issues you have raised is correct, we will initiate the refund. It will take upto 7 working days to get it credited to your bank account.
Q-In what circumstances I can cancel my order?
- If your product has not shipped yet, you can cancel your order. Refund will be done according to your payment method. Any order cannot be cancelled after it has been shipped.
- In case you have received the order and didn’t like the product, you can cancel the order but there will be deduction of 15% of the order value against the handling cost. In case you have any query, please contact our support.
Q-Can I order without logging in to your website?
Yes, you can surely order without logging in to our website. But we recommend creating a log in before you order so that you can get the details of any offer or announcement early in future.
Pre-orders & block request
Q-Can I request to hold a saree and pay later?
We can hold a product for 24 hours.
Q- What is the process of pre-orders?
To buy a pre-order product below are the guidelines –
- You must pay whole amount in advance.
- Once we receive the payment, we will raise a request to weaving department to make the saree for you. It will take upto 20 days for weavers to complete the order. And then, it will take upto 10 working days to get this product delivered to you after we receive it at our end.
- In case of pre-order, order cannot be canceled.
Discount & bulk orders
Q-Can get the discount on bulk orders?
Yes, you get upto 15% discount if your order value is above 100000/- INR. This offer is not valid on any already discounted products
Q-Can I get the discount on my first purchase?
Anyone who buys first time at Truth fab,
Q-Where can I buy Pure Silk Banarasi sarees online?
At Truth fab of course. We are the part of a 20-year-old vent, that manufactures pure Banarasi silk saree. Hence, we are committed to deliver pure handloom Banarasi silk sarees with alluring designs.
Q-Is Banarasi silk pure silk?
The Banarasi silk saree at Truth fab are made from pure silk and are completely handwoven. We provide certificate of authenticity and HSN code in every bill for each product.
Q- Is Banarasi saree a handloom?
Banarasi sarees at Truth fab are completely handloom and carrying 20 years of trust.
Q-Is Banarasi silk saree heavy?
The weight of a Banarasi Silk Sarees is totally depend on the the Zari work.
Q-How many types of Banarasi Sarees are there? What ranges does Truth fab offer?
Types of Banarasi sarees are depend on the fabrics such as – Georgette silk, Katan Silk, Tussar Silk, Organza Silk, Dupion silk, Moonga Silk, Tissue Silk and more. At Truth fab you can find all of them with different design and varieties of colours.
Q-What are the different weaving techniques for Banarasi Sarees?
There are 2 most famous weaving techniques are being used to make Banarasi saree sare Kadhawa and Cutwork. But there few more techniques that have evolved.
Q-Why Banarasi sarees are so famous and always in trend?
Banarasi sarees are famous because of their Handloom, Zari work made of either gold or silver and Pure natural silk. Handloom sarees has been the prime choice of royal families from centuries and Banaras happens to be the hub to produce handloom sarees. Handloom Banarasi sarees are so lustrous to go off the trend because of their royal appearance.
Q-What is a Kadhawa Banarasi Saree?
A Kadhawa Banarasi saree is the result of an expert artisan who has spent more than 100 hours to make a masterpiece. The saree made by using kadhawa weaving technique, looks similar from both side as all motifs are woven separately
Q-What is Cutwork Banarasi Sarees?
Cutwork is a famous weaving technique that takes less time to make a saree. Unlike Kadhawa, all the motifs are woven together in this technique and once the saree is completed, all the silk threads from the back side of the saree are cut down.
Q-What are the famous designs of Banarasi Silk Sarees? How many of them available at Truth fab?
The famous design for Banarasi Silk Sarees are Konia, Banarasi Bandhej, Brocade, Uppada, Rangkat, Paithani, Thanchoi, Shikargah and printed. At Truth fab you can find all of them.
Q-How can I clean my Banarasi saree at home?
The Banarasi sarees from Truth fab are made of pure silk fabrics and are completely handwoven. Hence, instead of cleaning at home, we always recommend a dry cleaning from an expert.
Q-Is silk stronger than cotton?
Silk is a natural, strong fiber that is more durable and can handle a huge amount of pressure. Cotton, too, is made of strong fiber but the durability is largely affected by the moisture.
Let customers speak for us
Thank you truthfab ❣️
I love the color of this saree
This saree is looking very beautiful 😍
So beautiful 😍
I am satisfied
I loved the service first of all truthfab is rally care about their customer through which I am really impressed 👏 and I appreciate I will keep shopping with truthfab in future
Thank you so much truthfab ✌️
Everything is beautiful and gorgeous 😍
Thank you ✌️
Beautiful experience with truthfab❣️
Thank you ✌️
Very pretty saree
I ordered it for red color and I got same thank you for customization facility I am glad 😊
I am satisfied .. will purchase again 👍